Privacy Policy

01.Information We Collect

A. Direct Personal Information:

When requesting a moving quote, scheduling a physical/virtual survey, or submitting inquiries:

• Full name
• Mobile phone & WhatsApp contact number
• Email address
• Origin and destination addresses (City, neighborhood, building type)
• Relocation requirements, estimated inventory volume, and scheduling preferences

B. Usage Data & Cookies:

We automatically collect diagnostic data such as IP address, browser type, device information, and pages visited using Google Analytics 4 and core cookies to monitor site performance, responsiveness, and ad campaign attribution.

02.How We Use Your Data

• Preparing accurate moving estimates and scheduling on-site or virtual surveys.
• Coordinating dismantle, export packing, transit, customs clearance, and delivery operations.
• Direct customer communication via phone, WhatsApp, or email regarding move status and support.
• Fulfilling regulatory, transport permit, and tax invoice documentation under Saudi authorities.

03.Data Sharing & Third Parties

We do not sell, trade, or rent personal information to external commercial brokers. Data is shared strictly under operational necessity:

• Assigned moving crew supervisors, freight shipping lines, and licensed customs clearance brokers solely to fulfill logistics agreements.
• Analytics platforms (Google Analytics and Google Ads) for traffic measurement and conversion verification.
• Competent regulatory and legal authorities within the Kingdom of Saudi Arabia when mandated by law.

04.Your Rights Under Saudi PDPL

Under the Saudi Personal Data Protection Law (PDPL), you have the right to:

• Be informed about the legal justification and method of data collection.
• Request access to and obtain an electronic copy of your personal data.
• Request rectification or updating of inaccurate or outdated information.
• Request destruction of personal data when no longer needed for commercial fulfillment, subject to statutory retention laws.

05.Data Security & Retention

We apply industry-standard technical measures including SSL/TLS encryption and strict administrative access controls to safeguard your data. Records are retained strictly as needed to complete services and satisfy legal or tax regulations.